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American Express initiates Re-KYC Drive

American Express initiates Re-KYC Drive
By We Play Coins
Added on Oct 06, 2023

In a move aimed at compliance with regulatory guidelines, American Express has launched a Know Your Customer (KYC) verification drive, requesting its customers to update their account information. The financial institution, well-known for its credit card and banking services, is reaching out to its customers via email, asking for certain documentation to ensure their records are up to date. This article delves into the details of the request, the specific documents required, and how customers can efficiently comply with the KYC update.

The Need for KYC Verification:

Financial institutions are obligated by extant guidelines to periodically update their customer records. KYC verification is a crucial step in this process, aimed at ensuring that the customer information is accurate and in line with regulatory standards. American Express, as a responsible entity in the financial sector, is reaching out to its customers to facilitate this update.

Documents Required for KYC Verification:

American Express customers who have received the email are requested to provide the following documents:

  1. PAN Number: Customers are required to share their Permanent Account Number (PAN) along with a copy of any one KYC document containing their current residential address.
  2. Alternative to PAN: If the PAN number is not available, customers can provide a copy of Form 60 along with any one KYC document.

The KYC documents that are accepted include:

  • Passport: A copy of the first page and last page where the address is mentioned.
  • Driving License: A copy of both the front and back. It's important to note that a driving license that explicitly states it cannot be used for address proof will not be accepted.
  • Voter’s Identity Card: A copy of the card issued by the Election Commission of India. However, a Voter ID card that explicitly states it cannot be used as a proof of age/Date of Birth (D.O.B) will not be accepted as identity proof.
  • Proof of Possession of Aadhaar Number: Customers are requested to share this document, ensuring that the first 8 digits are masked.
  • Job Card issued by NREGA: A copy of this document, duly signed by the officer of the State Government.
  • Letter issued by the National Population Register: This letter should contain details of the customer's name and address.

Important KYC Document Criteria:

It's vital to note that the KYC documents provided must include the complete date of birth and the names of the customer's mother, father, or spouse. In cases where there has been a change in the name subsequent to the document's issuance, the update should be supported by a marriage certificate issued by the State Government or a Gazette notification.

Special Consideration for Foreign Nationals:

For foreign nationals, American Express requests documents issued by the Government departments of their respective foreign jurisdictions. Additionally, a letter issued by the Foreign Embassy or Mission in India is required as part of the KYC verification process.

How to Submit KYC Documentation:

To facilitate the KYC update, American Express has provided a user-friendly process for its customers. Here's how customers can submit their documentation:

  1. Access the KYC Update Portal: Customers can access the dedicated KYC update portal by visiting www.americanexpress.com/en-in/company/update/.
  2. Fill in the Required Information: On the portal, customers will be prompted to fill in the necessary information to update their KYC details. This might include personal details, contact information, and the unique reference provided in the email.
  3. Upload Relevant Documents: Customers are requested to upload the relevant KYC documents as outlined in the email. It's essential to ensure the documents are clear and legible.
  4. Use Card Number: During the process, customers will be required to use the last 5 digits of their American Express Card number and the unique reference provided in the email to verify their identity.


American Express's initiative to update KYC records is a proactive step to comply with regulatory guidelines and maintain the integrity of customer information. Customers are urged to respond promptly to the email and follow the provided instructions to ensure a smooth and hassle-free KYC update process. Compliance with these requirements not only benefits American Express but also contributes to a safer and more secure financial environment for all stakeholders.